Rice University is embracing innovation and continuous improvement with the launch of two new AI-driven chatbots. Developed in partnership with Transformation Technology & Innovation (TT&I), the Office of the Registrar, and the Strategic Sourcing & Procurement Department, these tools provide 24/7 support for frequently asked questions, enhancing accessibility and efficiency for the Rice community. Building on the success of the HR chatbot, this initiative demonstrates Rice’s commitment to advancing campus services.
How Chatbots Improve Service
Designed to deliver fast and reliable assistance, these chatbots provide clear, step-by-step guidance by leveraging departmental website content.
Registrar Chatbot Highlights:
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Get information on transcripts and enrollment verifications
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Get details on registration
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Understand how to update curriculum (majors, minors, and university certificates)
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Find instructions to update personal information and more!
Procurement Chatbot Highlights:
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Enhance your understanding of procurement processes
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Access step-by-step guides and job aids to manage your daily procurement tasks efficiently
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Discover easily accessible resources to support your purchasing teams
Chatbots in Action
Using the chatbots is simple—just type your question into the interface for an instant response. Here are some common inquiries:
Registrar Chatbot:
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How do I declare a major?
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How do I apply to graduate?
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How do I submit grades?
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What is a catalog year?
Procurement Chatbot:
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How do I create, amend, or close a purchase order (PO)?
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How do I perform a 3-way match?
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How can I find the designated buyers for my department?
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How can I learn more about the available resources to strengthen my procurement knowledge?
Interested in Developing a Chatbot?
TT&I supports departments in creating custom chatbot solutions tailored to their needs. From laying the foundation to empowering teams for ongoing management, TT&I is here to help. Interested departments can reach out at transformational.tech@rice.edu to explore the possibilities.
For more information on these chatbots and other AI applications, view Raza Dawood’s December Admin Forum presentation.