The Office of Information Technology (OIT) is dedicated to achieving IT Excellence. The foundation of IT Excellence begins with a robust, constituent-centric operating model. The IT operating model will serve as the backbone of the university’s IT community. It is a master plan that will guide how IT works and serves everyone on campus. The model will outline how goals, teams, tools, and processes combine to provide technology services to students, faculty, and staff.
OIT has engaged Accenture as a strategic consulting partner to develop the operating model and corresponding roadmap. This 12-week engagement launched in late July, with final deliverables being submitted and socialized this fall. In the project's first phase, the team hosted visioning workshops to better understand the current state, areas of opportunity, and pain points. The team is now finalizing the future state vision and strategic initiatives for the operating model.
Customer experience is the leading driver in developing IT’s operating model and the corresponding roadmap. The goal is to meet the changing needs and aspirations of the campus community. To ensure prioritization of the customer experience, sessions were held with various campus members from a variety of departments. As a result of these discussions, the following items are trending to be included in the final operating model and roadmap:
- Customer experience
- Research infrastructure and support
- Data warehousing and analytics
- Robotic Process Automation
- Large Language Models
The initial model is set to be introduced this fall. OIT leadership will present the proposed model to the campus community and gather additional insights through campus feedback sessions. OIT is committed to developing a model that will transform the delivery of services and experiences to the campus—community engagement is critical to ensuring the success of this work.