At Rice University, innovation isn’t limited to research labs or classrooms—it extends to services and support for the campus community. The division of Operations, Finance & Support (OF&S) remains steadfast in its mission to deliver solution-oriented customer service while optimizing resources. Aligned with this mission, Rick Mello and the Campus Services & Sustainability (CS&S) team are redefining the Rice experience through thoughtful, impactful initiatives.
Concierge Services: An “Idea Incubator” Setting the Gold Standard in Service
Among the team’s key advancements is Concierge Services, an "idea incubator" overseen by Eugen Radulescu. This incubator provides the time and resources needed to brainstorm, pilot, and refine services. New and enhanced concierge services begin as experimental offerings and, when successful, are seamlessly integrated into regular operations.
Several noteworthy services have emerged from the Concierge Services launchpad, including:
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Bus Charter Services: Rice departments can book charter buses for local trips in the Houston area.
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Passport Renewal Assistance: Rice’s on-campus US Post Office offers convenient passport renewal services for students, faculty, staff, and visitors. This nearby option provides expedited assistance with renewals, photos, and shipping.
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Golf Cart Concierge Service: Rice community members can reserve golf carts for use around campus. This free and convenient service includes cart delivery and pickup from any location on campus, ensuring smooth mobility for various campus activities.
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Moving Services: Whether relocating to a new lab, removing office furniture, or setting up for an event, the team is equipped to move furniture, equipment, files, and more, supporting transitions across campus.
One standout success is the Centralized Delivery Service, which started as a pilot and has since become the department’s standard due to its overwhelming success.
Looking Ahead
CS&S continues to evolve and enhance its offerings, setting its sights on delivering an unparalleled customer experience. The team actively explores new services while refining existing ones to meet the dynamic needs of the Rice community. Feedback from students, faculty, and staff plays a crucial role in shaping these innovations.
Community members are encouraged to contribute their ideas or suggestions by contacting Eugen Radulescu at eugen@rice.edu.